Shipping & Returns Policy

Shipping

• Orders ship via FedEx within 2 business days.
• Shipping cost is calculated at checkout based on your address.
• We ship to addresses in the United States only.
• Free local pickup in the Portland area is available by appointment. Choose “Local pickup” at checkout.

Returns

• Unused items in original condition may be returned within 30 days of delivery.
• The buyer pays return shipping. Original shipping charges are not refunded.
• Contact us at info@anchorjug.com before sending a return.

Damaged in Shipping

If your order arrives damaged, email us within 7 days of delivery with photos of the item and the box, and we’ll make it right.

Warranty

Tuff Jug products carry the manufacturer’s lifetime warranty. Warranty claims are handled directly by Tuff Jug; we’re glad to help you start one.